Frequently Asked Questions
Find answers to common questions about our products, delivery, orders, and services.
It may be possible that the confirmation email has gone into your junk/spam/promotion folder. Please check there for your confirmation, particularly for Gmail, Hotmail, Outlook & Yahoo accounts. If you still haven't received a confirmation email, please contact our customer service at +91 98765 43210, and they will be happy to help.
You can place your order on our website or visit our stores directly. For custom orders, please call us at +91 98765 43210. We're happy to help with any questions you may have about our products or services.
We have three convenient locations: Main Store at 123 Baker Street, Downtown; Westside Branch at 456 Market Square, Westside; and Eastside Branch at 789 Garden Plaza, Eastside. All our deliveries are fulfilled from our main kitchen located in Downtown.
Yes! You can place orders by calling us at +91 98765 43210 or emailing us at hello@honorebakery.com. Our customer service team will be happy to help with any questions regarding online orders, complaints, or returns.
We are sorry to hear about your damaged product. We conduct intensive quality checks in line with the highest standards. However, if you receive an item that is not in perfect condition, please contact us at +91 98765 43210 within 4 hours of delivery, and we will either replace the product or provide a refund up to 30% of the cost after receiving a picture of the damaged product.
We only bake to order because we're BIG on fresh. It will take a minimum of 4 hours. However, we do have some of our bestsellers available at our stores that can be picked up immediately. You can call us at +91 98765 43210, and we'll try our best to accommodate your request.
Our most popular items include Chocolate Truffle Cake, Red Velvet Cake, Tiramisu, Chocolate Chip Cookies, Croissants, and our signature Sourdough Bread. We also have seasonal specialties that change throughout the year.
Call us at +91 98765 43210 or visit our stores. We need a minimum of 48 hours' notice to execute a customized cake. For elaborate designs, we may require up to one week's notice. We can accommodate dietary restrictions and special themes.
Yes, you can pick up orders from any of our three store locations. Our delivery charges are based on distance and delivery partner costs. We offer free delivery on orders above ₹500. For urgent deliveries, additional charges may apply.
Our ganache/frosting to sponge ratio is higher and in line with most European baking. We use only dairy cream and premium ingredients. We don't compromise on quality - most places use cheaper ingredients to make cakes appear fluffy and big, but looks can be deceptive. We're committed to educating customers about quality ingredients and authentic baking.
No changes or cancellations can be done on the same day of delivery. To cancel or amend your order, please call us at +91 98765 43210 or email your request along with the order number to hello@honorebakery.com at least 24 hours before delivery.
We do not offer refunds on cancellations, but we will provide you with Honoré Bakery store credit that can be used within 45 days of the date of issue. This credit can be used for any future orders.
Yes! We have a variety of eggless options including Chocolate Truffle Cake, Vanilla Sponge Cake, Blueberry Cheesecake, Pineapple Cake, Red Velvet Cake, and many more. All our eggless products are clearly marked and prepared separately to avoid cross-contamination.
Yes, we offer sugar-free cakes using natural sweeteners like Stevia and Erythritol. Our sugar-free options include Chocolate Cake, Vanilla Cake, and some specialty flavors. Please call us to discuss your specific requirements.
We offer delivery from 8AM to 9PM, seven days a week. Orders placed before 7PM will be delivered the same day. For urgent orders, please call us directly at +91 98765 43210, and we'll try our best to accommodate your request.