Shipping Policy
Fast, fresh, and reliable delivery to your doorstep.
Last updated: December 2024
1. Delivery Areas
We currently deliver to the following areas:
Same Day Delivery
- • Downtown District
- • Central Business Area
- • University Area
- • Tech Park Zone
Next Day Delivery
- • Suburban Areas
- • Industrial Zones
- • Residential Complexes
- • Outskirts
2. Delivery Timeframes
Order Cut-off Times:
- Same Day Delivery: Orders placed before 7:00 PM
- Next Day Delivery: Orders placed before 10:00 PM
- Custom Cakes: Orders placed 48 hours in advance
- Special Occasions: Orders placed 72 hours in advance
3. Delivery Charges
| Order Value | Delivery Charge | Delivery Time |
|---|---|---|
| Above ₹500 | FREE | Same Day |
| ₹300 - ₹500 | ₹50 | Same Day |
| Below ₹300 | ₹80 | Next Day |
4. Special Delivery Services
Express Delivery
Within 2 hours
Additional ₹100 charge
Scheduled Delivery
Choose your time slot
No additional charge
5. Packaging & Handling
We take special care in packaging your orders to ensure freshness and quality:
- Temperature-controlled packaging for perishable items
- Secure packaging to prevent damage during transit
- Eco-friendly packaging materials
- Special handling for custom cakes and delicate items
- Insulated bags for temperature-sensitive products
6. Delivery Process
- Order confirmation and preparation
- Quality check and packaging
- Assignment to delivery partner
- Real-time tracking updates
- Delivery confirmation and feedback
7. Delivery Tracking
Track your order in real-time:
- SMS notifications at each stage
- WhatsApp updates with delivery partner details
- Email confirmations and receipts
- Live tracking through our website
- Estimated delivery time updates
8. Delivery Issues
If you experience any delivery issues:
- Contact us immediately at +91 98765 43210
- Provide your order number and issue description
- We will investigate and resolve within 2 hours
- Compensation for delays or damages
- Free re-delivery for failed attempts
9. Weather & Force Majeure
In case of extreme weather conditions or unforeseen circumstances:
- Delivery delays may occur
- We will notify you of any delays
- Alternative delivery arrangements will be made
- Refunds available for cancelled orders
- Store credit for inconvenience caused
10. Contact Information
For delivery-related queries or support:
Delivery Hotline: +91 98765 43210
Email: delivery@honorebakery.com
WhatsApp: +91 98765 43210
Operating Hours: 6:00 AM - 10:00 PM (Daily)
Address: 123 Baker Street, Downtown District