Refund Policy

Last updated: December 2024

1. Our Refund Commitment

At Honoré Bakery, we are committed to providing you with the highest quality products. If you are not completely satisfied with your purchase, we offer a comprehensive refund policy to ensure your peace of mind.

2. Eligibility for Refunds

You may be eligible for a refund if:

• Your order was damaged during delivery
• You received the wrong product
• The product quality does not meet our standards
• You are not satisfied with your purchase (within 7 days)
• Your order was cancelled before processing

3. Refund Timeframes

4. How to Request a Refund

To request a refund, please follow these steps:

1. Contact us within the specified timeframe
2. Provide your order number and reason for refund
3. Take photos of the product (if applicable)
4. Return the product in its original packaging (if required)
5. Wait for our team to review your request

5. Refund Methods

Refunds will be processed using the same payment method used for the original purchase:

• Credit/Debit Cards: 3-5 business days
• UPI Payments: 1-2 business days
• Net Banking: 3-7 business days
• Cash on Delivery: Bank transfer or store credit

6. Non-Refundable Items

The following items are not eligible for refunds:

• Custom-made cakes (unless quality issue)
• Perishable items consumed after delivery
• Items damaged by customer negligence
• Products returned after the specified timeframe
• Items without original packaging

7. Partial Refunds

In some cases, we may offer partial refunds for:

• Minor quality issues that don't affect the entire product
• Late delivery (refund of delivery charges)
• Missing items from a larger order
• Products that are partially consumed

8. Store Credit Option

Instead of a monetary refund, you may choose to receive store credit that can be used for future purchases. Store credit:

• Is valid for 6 months from issue date
• Can be used for any product on our website
• Cannot be transferred to another person
• Cannot be exchanged for cash

9. Quality Assurance

We maintain strict quality standards and conduct regular quality checks. If you receive a product that doesn't meet our standards, we will:

• Provide immediate replacement
• Offer full refund
• Investigate the issue to prevent recurrence
• Provide compensation for inconvenience

10. Contact Us

For refund requests or questions about our refund policy, please contact us: